1.What Is Your Shipping Policy?
All orders are delivered through DHL, GDEX or Poslaju and will require a signature upon delivery. We will make every effort to ensure that your order is dispatched within 48 hours (72 hours for East Malaysia and International shipping). Delivery lead times are as follows.
2-3 Working Days to Klang Valley
3-5 Working Days to Rest of West Malaysia
5-7 Working Days to East Malaysia
3-4 Weeks to International Destinations
2.Can I Choose My Own Courier Service Agent?
No, delivery can only be made through our assigned courier, DHL, GDEX or Poslaju.
3.How Do I Receive My Order If I Am Not Home?
All orders are delivered through our designated courier and will require a signature upon delivery. If you are not home to receive your items, a SMS will be send to your mobile phone to instruct you to schedule for the next delivery time and driver will be send the parcel to your door step for the second time.
4.I Haven’t Received My Order.
Please locate your tracking number from the delivery confirmation email or by logging into your Wholesome Living account. Alternatively, you can also go to https://www.tracking.my/ and enter your tracking number in the tracking widget to see the status of your order delivery. In the circumstance that you have not seen a status update of your delivery after a week of receiving the delivery confirmation email, please contact us for further assistance.
**Kindly take note that any returned parcel that require a resend will incur additional delivery charge according to the total weight for 2nd resend attempt if found due to inaccurate shipping information provided by a customer such as incomplete/inaccurate delivery address, unrecognizable nickname as recipient name or invalid contact number provided.
If the parcel is not collected by the customer, our forwarder will keep the parcel for 7 days from the delivery date before it is returned to us. We reserve the right to terminate the transaction and not be responsible for any loss experienced by the customer.
6.Do You Offer International Shipping?
Yes, orders that are delivered from Malaysia to other countries may be subjected to import duties and taxes. Recipient is responsible for these charges of the parcel. Customs policies vary widely amongst countries, therefore it is beyond our control. You are advised to check with your local customs rules & regulations as well as related charges.
*Wholesome Living reserves the right for the final decision.
*Wholesome Living reserves the right to alter this policy at any time without notice.